WHAT IS THE CLUB CARD? IS IT MANDATORY?
The club card is an extra charge that is mandatory from age 4 and will provide the following services: unattended parking within the premises, beach service, kids club, afternoon games, evening parties (from 18/06 to 10/09) and a weekly traditional evening.
DO I HAVE TO PAY THE TOURIST TAX, WHEN APPLICABLE?
Yes. Tourist tax is compulsory: at any time, Italian municipalities have the right to apply the tourist tax; therefore, where provided, it must be paid according to the laws in force, even if instituted or changed after the confirmation of your stay.
DO YOU HAVE INSURANCE IN CASE OF BOOKING CANCELLATION?
Of course, our "Worry-Free Vacation" Guarantee. The "Worry-Free Vacation" has a cost of 80 euros per reservation. Up to 15 days before the arrival date, thanks to our insurance, we return the deposit you paid. From the fourteenth day before the arrival date onwards, we freeze your deposit, which you can reuse for other reservations in all the hotels of the Apulia group. With us, your will never lose your money! The cost of the "Worry-Free Vacation" insurance (80 euros per reservation) will not be refunded
I HAVE A FOOD INTOLERANCE. DOES YOUR BUFFET MEET MY NEEDS?
Apulia hotel pays special attention to the well-being of our guests. Due to the size and layout of our kitchens, we cannot offer customized dishes to suit individual allergies, but in all our main restaurants we guarantee a basic range of gluten-free and lactose-free food and dishes prepared without eggs (although we must emphasize that we cannot guarantee the absolute absence of cross contamination for any type of intolerance, except for packaged products).
IF I ARRIVE AT THE AIRPORT OR RAILWAY STATION, IS THE TRANSFER SERVICE TO THE VILLAGE AVAILABLE?
Transfer service is available for the accommodations listed below. It must be booked in advance by providing the times and number of the flight/train of arrival/departure:
APULIA HOTEL BORGO TORRE ARTALE ECO&SPORT CLUB
From Palermo airport
There is a fee for the service
APULIA HOTEL BORGO TORRE ARTALE ECO&SPORT CLUB
From Palermo airport
There is a fee for the service
IS THERE A MINIMARKET IN YOUR ACCOMMODATIONS?
A minimarket is not available in the villages of the Apulia group.
IS THERE A MEDICAL SERVICE IN YOUR VILLAGES?
There is no medical service in the villages of the Apulia group
IS IT POSSIBLE TO APPLY FOR A VACATION LOAN?
Yes, it is possible to apply for a vacation loan. Request installment payment when booking and choose the method you like best.
IS AN ATM AVAILABLE WITHIN THE VILLAGE?
There is no ATM available in the villages of the Apulia group.
ARE PETS ALLOWED?
Cats and small/medium sized dogs are always allowed and welcome in our facilities. They are not allowed in common areas such as: restaurant, swimming pools and beach (health and hygiene standards);
the Surcharge for their stay is €150.00 per week and includes cleaning with specific sanitation products, bowl, kibble and bags for their poop.
the Surcharge for their stay is €150.00 per week and includes cleaning with specific sanitation products, bowl, kibble and bags for their poop.
WHAT CREDIT CARDS DO YOU ACCEPT?
All of our villages and hotels accept credit cards from the major networks.
We do not accept personal or cashier's checks
We do not accept personal or cashier's checks
DO THE VILLAGES HAVE PARKING FACILITIES? IS A PAYMENT OF AN EXTRA FEE REQUIRED?
Free unattended parking is available in all villages and hotels